All of our leads have been called two times before you even get the lead. Our telemarketer calls them first and sets the appointment, and then our confirmer calls and verifies everything again. If you call them this will be the third call they receive which could upset the client or give them an opportunity to cancel. Our telemarketers are trained to sell over the phone so you can sell them in person. If you show up and they are suddenly not home then try calling them then. But not before. If you do we cannot reimburse those leads that cancel and you will have horrible results.
The homeowner is expecting you to be at their home for the time set. Make sure you give us your schedule so you have appointments set for you that you can make it to on time. If its going to rain or if you have adjuster meetings the following day, let us know by 10am not to set you leads. We also start calling Saturdays at 9am to set monday leads.
We use our DBA when calling for residential leads. This insures that all return phone calls come back to us and not your company. Our DBA varies depending on what states we call. Please ask your Account Executive for our DBA we are using in your calling area.
We do not guarantee damages so it is important you let us know what area has confirmed damage. We can call off zips codes, cities, swath maps, a mapped out section, or even do a radius search around a certain address or intersection.
Every lead we set we have our Quality Control Department review the conversation to make sure it meets our quality aspect. All of our leads are reviewed to make sure every qualifying question is asked and the homeowners agree to the appointments 100%.
Whenever we call a potential client our caller ID will show a local number. When the customer calls that number back it will forward to our general voicemail. This helps us give you a local presence which homeowners like. We also give every client our toll free number to call with any questions.